Thursday, October 6, 2011

How to pitch bloggers so they'll post about you ..

Last week I told you how not to pitch a blogger in your PR outreach, so it raises the pregnant question of what exactly should you do?
 
For about five years now we've seen an extraordinary number of clients and potential clients who have frankly been afraid of blogger outreach because of the poor practices of companies and brands that have stumbled in their attempts to engage the blogosphere. So today I wanted to walk through our process to show you how it’s done. Just how do you pitch a blogger?
First off, we see if we already know anyone. We know folks at the top tech blogs, so we give them first bite. By the time that shakes out, we’ll have a couple-few-thousand blogs to QA and sort out. While we’re seeing how the A-listers pan out, we develop a message model that is inclusive enough to not alienate any single blogger but specific enough that each blogger is completely clear as to who our client is and what we want from them (a post, a tweet, an embedded video, a review, etc).

Then, we send out the first outreach and send four or five online analysts to man the inbox so that potentially a thousand replies can be triaged and responded to, like in a hospital emergency room. Who is spitting mad? Who needs more information? Who needs a little prodding or convincing?
Time should be a primary consideration
More conversions have been made with charming, patient, quick emails than have ever been made through just the pitch
 
Time is of the essence. More conversions have been made with charming, patient, friendly and quick emails than have ever been made through just the pitch. Why is time ticking? If someone is a little pissed when they get the email and hit reply, they’ll be a lot more pissed and maybe drop an unhappy tweet if they’re ignored for a few hours.  If they’re ignored for a day, they will amplify their displeasure by posting it onto their blog, effectively making it very sure they’re heard.

It has less to do with bloggers being vindictive or making their fame on your client’s good name but has way more to do with stepping up displeasure. “I want to be heard, I need to be heard, I have a grievance, and I will be heard no matter what.” To be honest with you, that never happens to us any more because we’re endlessly kind, patient, giving, indulgent, compliant, respectful and super-quick.

Super-quick is the biggest, most important thing. Latency is always punished.  And have a system, because it is inexcusable to allow any of these thousands of “nobody” bloggers to ever get less than exquisite service. Don’t play favorites. Triaging the responses has nothing to do with the bank balance or Rolodex or fame or celebrity or reach of the blogger. It has to do with whether a blogger is
  1. willing to post gladly
  2. willing to post but needs more information
  3. willing to post but leery of legitimacy
  4. maybe willing to post but generally conflicted or confused
  5. how did you find my blog and get my email?
  6. unwilling to post but maybe willing to tweet
  7. unwilling to post
  8. unwilling to post and please remove my name
  9. who the hell are you and how did you get my email address or find my blog
  10. wrong topic, I don’t care about this
  11. you’ve insulted me and I will seek vengeance
Honestly, even #11 is fine as long as you don’t meet that blogger with the same anger and menace as is being shared. Remember our mantra: “Be kind, for everyone you meet is fighting a hard battle.”

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