Last week I told you how not to pitch a blogger in your PR outreach, so it raises the pregnant question of what exactly should you do?
For about five years now we've seen an extraordinary number of
clients and potential clients who have frankly been afraid of blogger
outreach because of the poor practices of companies and brands that have
stumbled in their attempts to engage the blogosphere. So today I wanted
to walk through our process to show you how it’s done. Just how do you
pitch a blogger?
First off, we see if we already know anyone. We know folks at the top
tech blogs, so we give them first bite. By the time that shakes out,
we’ll have a couple-few-thousand blogs to QA
and sort out. While we’re seeing how the A-listers pan out, we develop a
message model that is inclusive enough to not alienate any single
blogger but specific enough that each blogger is completely clear as to
who our client is and what we want from them (a post, a tweet, an
embedded video, a review, etc).
Then, we send out the first outreach and send four or five online
analysts to man the inbox so that potentially a thousand replies can be
triaged and responded to, like in a hospital emergency room. Who is
spitting mad? Who needs more information? Who needs a little prodding or
convincing?
Time should be a primary consideration
More conversions have been made with charming, patient, quick emails than have ever been made through just the pitch
Time is of the essence. More conversions have been made with
charming, patient, friendly and quick emails than have ever been made
through just the pitch. Why is time ticking? If someone is a little
pissed when they get the email and hit reply, they’ll be a lot more
pissed and maybe drop an unhappy tweet if they’re ignored for a few
hours. If they’re ignored for a day, they will amplify their
displeasure by posting it onto their blog, effectively making it very
sure they’re heard.
It has less to do with bloggers being vindictive or making their fame
on your client’s good name but has way more to do with stepping up
displeasure. “I want to be heard, I need to be heard, I have a
grievance, and I will be heard no matter what.” To be honest with you,
that never happens to us any more because we’re endlessly kind, patient,
giving, indulgent, compliant, respectful and super-quick.
Super-quick is the biggest, most important thing. Latency is always
punished. And have a system, because it is inexcusable to allow any of
these thousands of “nobody” bloggers to ever get less than exquisite
service. Don’t play favorites. Triaging the responses has nothing to do
with the bank balance or Rolodex or fame or celebrity or reach of the blogger. It has to do with whether a blogger is
- willing to post gladly
- willing to post but needs more information
- willing to post but leery of legitimacy
- maybe willing to post but generally conflicted or confused
- how did you find my blog and get my email?
- unwilling to post but maybe willing to tweet
- unwilling to post
- unwilling to post and please remove my name
- who the hell are you and how did you get my email address or find my blog
- wrong topic, I don’t care about this
- you’ve insulted me and I will seek vengeance
Honestly, even #11 is fine as long as you don’t meet that blogger
with the same anger and menace as is being shared. Remember our mantra:
“Be kind, for everyone you meet is fighting a hard battle.”
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